Responding to Messages

The MaxOne messaging tool is designed for one-way messaging, and a list of recipients is not included with each message.

This protects the privacy of your users, and allows your voice as a coach or program leader to come through loud and clear.

Best practices if you wish to have responses to your MaxOne messages:

  • Tell recipients not to respond directly
  • Add your email or phone number in the body or in the signature of your message
  • This will automatically create a link for them to click on for an easy reply 
  • Ask for a response to your contact info provided

Looking for two-way messaging? Check out the 'Live Chat' Section on the help site! The live chat feature allows members of your program to message back and forth right from the MaxOne mobile app. Live chats can be created for position groups, coaches, or the whole team.